Cookie Policy

SECTION 1: WHAT ARE COOKIES

Cookies are small text files that are placed on your device when you visit a website. They are widely used to make websites work, to work more efficiently and to provide information to website owners.

Cookies do not give us access to your computer or any information about you other than the data you choose to share with us. You can choose to accept or decline cookies. Most web browsers automatically accept cookies but you can usually modify your browser settings to decline them if you prefer.

SECTION 2: HOW WE USE COOKIES

We use cookies for the following purposes:

• To make our website function correctly
• To remember your cookie preferences
• To understand how visitors use our website so we can improve it
• To track the performance of our marketing where you have consented

We do not use cookies to collect sensitive personal information and we do not sell cookie data to third parties.

SECTION 3: TYPES OF COOKIES WE USE

Strictly Necessary Cookies

These cookies are essential for the website to function. They cannot be switched off as the site would not work without them. They do not collect any information that could be used for marketing purposes.

Examples of what they do:

• Remember your cookie consent preference
• Enable the booking calendar and contact forms to function
• Support the Growth Audit widget to deliver your results
• Maintain session continuity as you move between pages

These cookies are set by On-Pulse and GoHighLevel, the platform our website is built on. They do not require your consent.

Analytics Cookies

These cookies help us understand how visitors interact with our website. All information collected is aggregated and anonymous. We use this data to improve our website and the experience we offer.

We use Google Analytics for this purpose. Google Analytics places the following cookies:

• _ga: Used to distinguish users. Duration: 2 years.
• ga[ID]: Used to persist session state. Duration: 2 years.
• _gid: Used to distinguish users. Duration: 24 hours.
• _gat: Used to throttle request rate. Duration: 1 minute.

Google Analytics data is processed by Google. You can find Google's privacy policy at policies.google.com/privacy. You can opt out of Google Analytics tracking across all websites by installing the Google Analytics opt-out browser add-on available at tools.google.com/dlpage/gaoptout.

These cookies are only placed with your consent.

Marketing and Tracking Cookies

We are in the process of adding marketing tracking to our website, including Meta Pixel and Google Ads conversion tracking. When these are live, they will only be placed with your explicit consent.

These cookies are used to:

• Measure the effectiveness of our advertising campaigns
• Enable us to show relevant adverts to people who have visited our website
• Track conversions from paid advertising

We will update this policy with full details of these cookies when they are active. If you have previously consented to marketing cookies, you can withdraw that consent at any time using the cookie preference tool on our website.

Functional Cookies

These cookies enable enhanced functionality on our website. They may be set by us or by third-party providers whose services we use.

GoHighLevel booking widget: When you use our appointment booking system, GoHighLevel may set cookies to ensure the booking process works correctly and to prevent duplicate submissions.

These cookies do not track your activity across other websites.

SECTION 4: THIRD-PARTY COOKIES

Some cookies on our website are set by third parties. We do not control these cookies and they are subject to the third party's own cookie and privacy policies.

Third-party services that may set cookies on our website:

• Google Analytics: analytics.google.com
• GoHighLevel: gohighlevel.com

We will update this list as additional third-party services are added to our website.

SECTION 5: HOW LONG DO COOKIES LAST

Cookies can be either session cookies or persistent cookies.

Session cookies are temporary and are deleted from your device when you close your browser.

Persistent cookies remain on your device for a set period of time or until you delete them manually. The duration of each cookie we use is listed in Section 3 above.

SECTION 6: HOW TO CONTROL COOKIES

You have the right to decide whether to accept or decline non-essential cookies. You can exercise this right in the following ways:

Cookie consent banner: When you first visit our website, you will be presented with a cookie consent banner. You can choose to accept all cookies, accept only necessary cookies or customise your preferences.

Browser settings: Most browsers allow you to control cookies through their settings. You can set your browser to refuse cookies, delete existing cookies or alert you when cookies are being placed. Please note that restricting cookies may impact the functionality of our website. Guidance on managing cookies in common browsers:

• Google Chrome: support.google.com/chrome/answer/95647
• Mozilla Firefox: support.mozilla.org/kb/cookies-information-websites-store-on-your-computer
• Microsoft Edge: support.microsoft.com/microsoft-edge/delete-cookies-in-microsoft-edge
• Safari: support.apple.com/guide/safari/manage-cookies

Third-party opt-outs: For Google Analytics specifically, you can install the opt-out browser add-on at tools.google.com/dlpage/gaoptout.

SECTION 7: COOKIES AND YOUR PERSONAL DATA

Some cookies collect information that may constitute personal data under UK GDPR, such as IP addresses or browsing behaviour. Where this is the case, our use of that data is governed by our Privacy Policy, available at /privacy-policy.

We only use cookie data in ways that are consistent with the purposes described in this policy and our Privacy Policy.

SECTION 8: CHANGES TO THIS POLICY

We may update this Cookie Policy from time to time as our website, tools and legal obligations change. The most recent version will always be available at /cookie-policy with the updated date shown at the top.

We will notify you of any significant changes through a notice on our website or, where appropriate, by email.

Questions about cookies?

If you have any questions about how we use cookies or want to exercise your rights in relation to cookie data, get in touch.

On-Pulse LTD | on-pulse.co.uk | privacy@on-pulse.co.uk | Last reviewed July 2026