Privacy Policy

SECTION 1: WHO WE ARE

On-Pulse LTD is a UK-based marketing agency that builds growth systems for small businesses. We are the data controller for the personal data we collect through our website, marketing tools and client services.

Registered address: Suite A, 82 James Carter Road, Mildenhall, IP28 7DE
Company Number: 17345323

SECTION 2: WHAT DATA WE COLLECT

We may collect and process the following categories of personal data:

• Identity data: Name, job title and company details.
• Contact data: Email address, telephone number and postal address.
• Technical data: IP address, browser type, device information and operating system.
• Usage data: How you interact with our website, including pages visited, time spent and links clicked.
• Marketing and communications data: Your preferences for receiving information from us and your responses to our marketing tools, including the Growth Audit.
• Audit and assessment data: Your responses to our Growth Audit or any other assessment tool on our website, including your score and result band.

SECTION 3: HOW WE COLLECT YOUR DATA

We collect personal data in the following ways:

• Directly from you when you submit an enquiry, complete our Growth Audit, book a call or sign up to receive communications from us.
• Automatically when you use our website, via cookies and analytics tools.
• From third-party sources, such as business partners or publicly available platforms, where relevant to providing our services.

SECTION 4: HOW WE USE YOUR DATA

We use your personal data to:

• Provide, deliver and improve our services.
• Respond to your enquiries and communicate with you.
• Send you marketing communications where you have consented to receive them.
• Send you transactional emails related to services or tools you have used, such as your Growth Audit results.
• Monitor and improve website performance and user experience.
• Comply with legal or regulatory obligations.

SECTION 5: LEGAL BASIS FOR PROCESSING

We only process your personal data where we have a lawful basis to do so under the UK GDPR:

• Consent: Where you have clearly agreed to receive marketing communications from us, for example by submitting your email address through our Growth Audit or a sign-up form.
• Contract: Where processing is necessary to deliver a service you have requested or to take steps at your request before entering into a contract.
• Legal obligation: Where we are required to process your data to comply with applicable law.
• Legitimate interests: Where processing is necessary for our legitimate business interests, such as improving our services, provided those interests are not overridden by your rights.

SECTION 6: MARKETING COMMUNICATIONS

We will only send you marketing emails where you have given us your consent to do so, for example by submitting your email address through our Growth Audit or another sign-up form on our website.

You can withdraw your consent and unsubscribe from marketing communications at any time by clicking the unsubscribe link in any email we send you or by contacting us at privacy@on-pulse.co.uk.

Withdrawing consent does not affect the lawfulness of any processing we carried out before you withdrew it.

SECTION 7: SHARING YOUR DATA

We may share your personal data with:

• Service providers who support our operations, including GoHighLevel (our CRM and marketing platform), hosting providers and analytics tools.
• Professional advisers including lawyers, accountants and auditors where necessary.
• Regulatory authorities or law enforcement agencies where required by law.

We will never sell your personal data to third parties. Your data is yours. We use it only to deliver and improve our services.

SECTION 8: INTERNATIONAL TRANSFERS

Some of the third-party service providers we use may process data outside the UK or EEA. Where this occurs, we ensure that appropriate safeguards are in place to protect your data, such as the use of UK-approved standard contractual clauses or adequacy decisions.

SECTION 9: HOW LONG WE KEEP YOUR DATA

We retain your personal data only for as long as necessary to fulfil the purposes for which it was collected, or as required by applicable law.

If you unsubscribe from our marketing communications, we will retain a record of your email address on our suppression list to ensure we do not contact you again.

SECTION 10: YOUR RIGHTS

Under the UK GDPR you have the following rights:

• Right to access: You can request a copy of the personal data we hold about you.
• Right to rectification: You can ask us to correct inaccurate or incomplete data.
• Right to erasure: You can ask us to delete your personal data in certain circumstances.
• Right to restriction: You can ask us to restrict how we process your data in certain circumstances.
• Right to data portability: You can request your data in a structured, machine-readable format.
• Right to object: You can object to processing based on legitimate interests or for direct marketing.
• Right to withdraw consent: Where processing is based on consent, you can withdraw it at any time.

To exercise any of these rights, contact us at privacy@on-pulse.co.uk. We will respond within one calendar month. You also have the right to lodge a complaint with the Information Commissioner's Office (ICO) at ico.org.uk.

SECTION 11: COOKIES

We use cookies and similar technologies to improve website performance, understand how visitors use our site and deliver relevant content. Cookies are small text files placed on your device when you visit our website.

You can control and disable cookies through your browser settings. Please note that disabling certain cookies may affect the functionality of our website. We will always ask for your consent before placing non-essential cookies.

A full breakdown of the cookies we use is available in our Cookie Policy at /cookie-policy.

SECTION 12: SECURITY

We use appropriate technical and organisational measures to protect your personal data against loss, misuse, unauthorised access, alteration or disclosure. Access to your data is restricted to authorised personnel only.

SECTION 13: CHANGES TO THIS POLICY

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. The most recent version will always be available on our website with the updated date shown at the top. Where changes are significant, we will notify you by email where we have your contact details.

Any questions? Just ask.

If you have any questions about this Privacy Policy, want to exercise your rights or have a concern about how we handle your data, get in touch. We will always respond within one calendar month.

On-Pulse LTD | on-pulse.co.uk | privacy@on-pulse.co.uk | Last reviewed July 2026